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Cancellation & Refund Policy

Last updated: October 2026 • Gadi Self Drive Customer Protection Plan

At Gadi Self Drive , we understand that travel plans in Delhi NCR and outstation routes can change unexpectedly. We offer clear, equitable cancellation terms with zero hidden fees.

Cancellation Notice Period	Refund Percentage	Security Deposit
More than 24 hours prior to pickup Standard free cancellation window	100% Refund Full rental fare returned	100% Refunded
Between 6 and 24 hours prior to pickup Last-minute vehicle allocation buffer	50% Refund 50% base rental fare retained	100% Refunded
Less than 6 hours prior to pickup / No-Show Vehicle dispatched or waiting at location	No Refund Rental fee retained	100% Refunded

Security Deposit Safety Guarantee

Your Security Deposit is 100% Protected: Regardless of when a trip is cancelled, the refundable security deposit is never retained for cancellation penalties and is returned in full.

Trip Rescheduling Option

Need to change your dates instead of cancelling? You can reschedule your trip free of charge up to 12 hours before your scheduled pickup, subject to fleet vehicle availability. Contact our fleet dispatch desk on WhatsApp or phone at +91 99999 26867.

Refund Processing Timeline

UPI Payments: Credited back to your VPA / UPI ID within 2–4 hours.
Credit & Debit Cards: Processed via the banking network within 2–4 business days.
Net Banking: Returned to the originating bank account within 3 business days.

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